Has anyone been able to resolve random disconnects using Outlook 2011 and Office 365?
The title of the error is "Account XYZ is disconnected" and the body of the alert is along the lines of
"To fix the issue, close Outlook and then in your browser, sign in to your Microsoft Online Services account at https://autodiscover-s.outlook.com/owa/XYZ.com, and complete any tasks required. Open Outlook again"
Following the steps yields no required tasks in the portal. Re-opening Outlook doesn't necessarily fix the problem. The unfortunate thing with tho problem is it does not look like Office 2011 for Mac can resolve this, so you need to keep quitting the app and restarting. Presumably there is some bad network call that is returning and error, but the app is too dumb to work around it.
In addition, there can be random times where it suddenly is "Not Connected", but I did not receive the alert.
The incredibly inept support people have had me do everything from create a new profile, re-install the app, re-install, using the version from the portal, turn on error logging, run diagnostics. I would not have minded doing them if it concludes to a solution. However, it does not. And then when I get a new support person ... guess what steps they want me to do again?
At first they told me I was the only person to have this problem consistently. Until I Googled and sent them different links to people also reporting this issue.
The joke of product support lately has said they will resolve this ASAP, but then disappeared.
I reported this issue back in April.
Anyone have a clue as to if there is a remedy to this? Or is this just time to save money and dump this service and Microsoft products?